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Spreading Holiday Cheer in a “Bah, Humbug” Economy
So, we’re in the midst of the holiday season. Thanksgiving may be but a memory but Chanukah’s here, Christmas, and Kwanza are right around the corner, and New Year’s Eve is close behind and, because...
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How Can I Help You?
Let’s say you’re in the middle of a project and you encounter a problem with one of the tools you use or services you rely on to get things done. Although it’s easy to immediately lose your temper,...
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White Water and Software Support
The view from my weekend office - Lower Falls, Genesee River, Letchworth State Park Some people may not know this but I have two jobs. My full time job here at Algonquin Studios, as a Software Support...
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Client Engagement… In The Face of Summer Hours and Vacations
We’re in the midst of the Dog Days of Summer. It’s been so, so hot lately and, here in Buffalo, it hasn’t really rained in what feels like a year. Certainly, just getting to work can feel like an...
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The “Doctor Who” Effect
As a sales consultant, I always think it’s great when something I was told during my training process comes up in a real world selling experience. I often only feel as if I’ve truly absorbed the...
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“Good” Friends Can Make Good Clients
One day, years ago, I had lunch with two friendly faces. We met at a nice little place in downtown Buffalo. One gentlemen was a business partner of mine at the time (Let’s call him Bob) and the other...
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Making a Good “First” Impression
There’s nothing like the old cliché, ”You never get a second chance to make a first impression.” In the software development business, this quote definitely holds true. Earning a client’s trust will...
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In Business, Sharing is Caring
Sharing is nice. That’s what we teach our children. So what happens between nap-time in Mrs. Kernecki’s kindergarten class and the first day in corporate America that makes keeping things a secret so...
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Demoing Your Work – Tips and Tricks for a Great Presentation
You’ve built an amazing piece of software, you spent the whole day testing it, and things are looking great! The application flows exactly the way you expect, the important processes all function...
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A Friendly Reminder – Good PM Saves Money
As many blogs posts go, this is not about anything profound. Sometimes we all just need a little reminding about what we already know. Prospective clients are all concerned about many of the same...
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